I use time Warner high speed internet service for years. My internet could not be used since last Tuesday morning (6/30/09), and I called customer service and tech support at the same day, the TSR could not help me to fix though the phone and then made an appointment for me on this Tuesday 7/7/09. I have to work and my boyfriend needs to go school on that day, but that's the earliest time that I can get, so I ask my boyfriend to cancel the class at the afternoon and stay at home to wait for that TSR comes to fix my internet, because... read full review »