I used Intelius for one time transaction just to find a person and the tool is very much user-friendly and easy to navigate. The service fee was charged yet I received an additional $20 charge several weeks later saying I have also purchased a 'Identity Protection Package' which I have never authorized this transaction and the order has never shown in my first transaction. I called the customer service and it took me about an hour to get through; their customer service rep responded my dissatisfaction with 'there'... read full review »