I canceled the service on 5/26/09 to switch to AT&T UVerse that has the capability to record 4 shows at a time and with one DVR you can watch recorded shows on any TV in your house. At that time we had prepaid through 6/15/09 and we therefore were due a credit of $68.31. On 6/19/09 Direct TV mistakenly charged us an additional $371.69 as a cancellation fee. When I called to complain on 6/22/09, the customer service representative said she would credit our account for $440.00 and said it would take 5-7 business days to process. We finally... read full review »