According to their website where you order the product you can cancel and prevent billing however if you email the email listed on their website you get an auto responder. If you email the one on their faq page where the auto-respond email sends you http://www.nutralane.com/cs/faq/#50 You will get a bounce back email that says: Final-recipient: rfc822; [email protected] Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550 sorry, no mailbox here by that name. (#5.7.17) Last-attempt-Date: Thu, 20 Aug 2009 01:44:15... read full review »