I am listing this complaint due to correspondence from 1-800-flowers. I am truly perplexed by how many times a ball can be dropped. My advice, use a local florist that will not continally pass the buck. Refer to the bottom correspondence: Ms. Davila, I want it to be understood that when I spoke with Derrick on 9/13/2009, my instructions were not to cancel the order, but according to Derrick's instruction to... make the order right. That is why he actually took my husband's cell#, (as I am a teacher) to make... read full review »