Last May(2008) I receivied a new control Box that was supposed to be DVR, able to record shows, instead they sent me a standard receiver, and when my daughter called the on my behalf they said they would send the proper one out, instead after waiting 5 months and not getting the right one I cancelled my service with them(Oct 08) in Jan 09 I called again to cancel the as in the interim have had Cable hooked up on my computer and TV set, so lo and behold in May my credit card was billed 421 for early cancelaation and cost of one control box... read full review »