I contacted Direct in February to imform them that my receiver wasn't showing incoming calls on my TV screen. They couldn't find any problems and told me to call my phone service provider about my caller ID(AT&T}.I have had caller ID over 2 years and it has always worked. AT&T would send me back to Direct. I called them three or four times over a 1 month time span, in the Middle of March I called and ask them to replace my HD box because my caller ID works. I started my service in Dec.2008.They sent me a new one after... read full review »