Purchased what I thought was a new Ipod with video ($300) capability for my Wife for Valentines. I specifically purchased this ipod to surprise my wife with a video of our 2005 pictures from all our trips as newlyweds. Went home opened the package and followed the instruction to charge up the unit. I attempted to download the video that I worked all weekend on and found out that the unit that was in the box was an older model not the new ipod with video. Went back to return/exchange for the right ipod and was shot down by customer service and the store manager Brent. I was told that my business did not matter and I could go somewhere else. read full review »