In April 09 my DVR receiver went out, I had a good HD receiver that was installed with my system in January 09. The only way to contact them is one 800 number which takes at least 15 or 20 min of going thru there automated system no matter if it applies to your problem or not. This is so not a good way to treat your paying customers. After many many phone calls and them blaming my TV, being told the system is updating and I would have to call back after being on the phone with them for 1 hr, getting disconnected and put on hold, they shipped... read full review »