I used Vonage for 3 yrs and paid each year in advance. When I tried to cancel my account and get a refund for the unused months, this is the email that I got: From: Gail Ransom-Brown <[email protected]> Date: Mon, 5 Oct 2009 09:35:34 -0400 To: XXXX Subject: Response to Your Recent Communication - Account #1002593 Dear XXX, This email is in response to your request for refund of the Annual Residential Premium Unlimited Plan. Your Annual Residential Premium Unlimited Plan renewed on April 3, 2009 and you... read full review »