The customer support that Direct TV offers is just dismal. When I moved into a townhouse last December I was scheduled for the initial install date about two weeks out. Not great but I could deal with it. I asked my 18 year old son to hang out and wait for the install guy to show up. I received a call from my son saying the individual rang the door bell and told him that "he didn't have a long enough ladder" to install the dish on my 2nd story roof. You have got to be kidding me!!! So I called and asked for a new install date... read full review »