My husband and I purchased a new bathroom suite from this merchant who delivered inferior goods. The goods were fitted by my builders, we were not living in the house, as soon as I saw them I notified the owner Janet who visited the house and agreed they were wrong. She said she would replace within a week. Over the next year I was given excuse after excuse including breast cancer and mother dying, which unfortunately kept me, at bay as I felt sorry for her!!! Finally in October 2007 she agreed to refund and faxed me a refund slip for... read full review »