My husband and I have been loyal customers of JC Penney Optical - Madison East for years. Our experience in the last 6 months, however, has soured us and we will never return our business again. My hopes in posting our story is to save someone else from the ordeal we're still enduring. We live in a rural area approximately 30 minutes from the store, so keep that in mind when reading about all of the repeated visits below. My husband has a strong prescription, and after getting an optical exam from the onsite optomitrist, ordered an... read full review »