Attention to the handful of complaintes compared to the undocumented hundreds of thousands of satisfied customers. It is unfortunate that you have not had a good experience. It appears the experience is directly related to the distributor you choose to do business with and not Ardyss. Ardyss is an exceptional company that takes a high standard of pride in their product and satisfaction. Contact Ardyss directly to have your complaint resolved concerning your distributor. And remember, there are imitators out there posing as Ardyss products and they are fake. read full review »