Why are we at the mercy of these greedy idiots? Who is really working for whom? Not only does it take forever to SPEAK to anyone there, but good luck finding anyone that can speak coherently back to you. When I tried to reduce my bill (which has doubled since I started using them ten years ago) I was told there was nothing I could omit and that the $99 package is only for new customers. When I asked what they would do to help me reduce my bill and therefore keep me as a customer I was conveniently disconnected. Give me a break. I hate them. read full review »