Vonage service was spotty with frequent dropped calls and breaks in the calls while I had it, but when I tried to cancel it after switching to Verizon Fios, the phone representative assured me that my account would be canceled and my last month's bill waived. On New Years Eve, I awakened to an email telling me of a successful charge against my account. When I called back, a curt representative informed me that my account was still active and required that I call back to talk to an account manager. Vonage gets a D for service and an F for difficulty to cancel. read full review »