I get consistent download speeds of 1.2 Mbs, although, with my plan, I should get closer to 1.6. HOWEVER, my upload speed is only 30kbps on a good day. I have been on the phone with the tech people several times. All they tell me is that it IS shared bandwidth and my speeds will fluctuate...it takes 15 minutes to email a hi res photo. This is after going through 3 levels of "tech support". The last and apparently highest level of tech support doesn't even take your call, they call you back, usually 4-5 days later. read full review »