Two months ago I signed on to Time Warner NEO. I purchased a bundle that was advertised DVR included, you can still go to their website and find that it is still advertised with DVR. I found out, well after the fact that it wasn't included. They've been charging me DVR (2x) and its service. This is really only the iceburg when it comes to them. When I last called and told them to explain this to me, as well as change a portion of my package, they said, no DVR was never included (apparently they don't know what they put on their... read full review »