I did not do the trial, I just ordered the kit. Got it in a couple of days. Then I ordered filters a couple of times, each time getting them in 4-5 days. I was not charged anything other than what they said. But now, I can't log in, I can't order without logging in, and I can't get a new password. Also, customer service line is "not accepting calls". Looks like they're gone and I'm stuck with a now-worthless e-cig. read full review »