Magic Jack didnt work for a whole year for us, just froze our computer every time we used it. After getting a new computer this year, we asked for a year of service back as compensation for technical issues they couldnt solve. We didnt ask for a refund.<br /> <br /> Here's some of the text from an uncaring, smart-aleck customer service person : <br /> <br /> Junrex: Is your magicJack working fine now?<br /> CK: As of 15 minutes ago, yes<br /> Junrex: Good<br /> Junrex: Since it ha... read full review »