In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst! I bought an OfficeJet J6480 from the HP website. I immediately had problems with it from day one. The off button doesnt work (you have to unplug it!), the top loader doesn't load, so I cannot fax anything, and when I print, there are black streaks on the page. The customer service bozos continually passed me off to other reps who repeatedly asked me for the same information. They refused to give a refund and only when I agreed... read full review »