Purchased phone and fancy warranty. Phone failed to dial 911 when dialing 911. Called 911 three times, nothing happened. Went to store to make claim on warranty. Eye candy droid girl Bernice claimed helplessness, tried 911 twice finally got through. Asked for manager, told to come back or call *611 (Customer Disservice number). Came back the next day and talked to Bob the manager. He grabbed the phone called 911 and tried twice finally got through. He bottom line? Worked when he tried, not a problem. Made up a bunch of excuses and tried the... read full review »