I ordered the DSL service from Verizon Dec. 12th, 2009. There was no signed contract just a verbal agreement with the sales rep who told me there was a 30 days money back guarantee and that my credit card would not be charged until I installed it onto my computer. I then got messages from Verizon stating my activation date was moved later a couple weeks so I cancelled my order Dec. 15th. I hadn't even received the product yet. I spoke with rep Thelma who gave me a confirmation # and emailed me a return shipping label for UPS she stated I... read full review »