I am disappointed to say that I have been a cardhold since 2005 with Macy's. I am a single mother of 4 and in 2008-2009 I had 2 surgeries for cancer. I was late a couple of times in 5 years and explained why to May's csr. I have never in all my life spoke with such insensitive phone reps with no compassion. In addition, several fees were added to my account making it a financial hardship. Your a star rewards customer in Macy's as long as you pay but if you become ill or lose your job look forward to not only penalized but mistreated. read full review »