I requeste a copy of a bank statement not available on line. You won't believe the response that I received:(below) Thank you for your query dated 05/15/2011 regarding the statement copy. We will be happy to assist you. Our records indicate that the account ending in -XXXX was opened on 8/3/2006. Your request for a statement copy for 01/2009 is prior to the account opening date; therefore, we are unable to fulfill this request. If you would like for us to order a copy of a statement, please resubmit your request for a date later than... read full review »