My story is very similar to all the others. When I called I was told I had to communicate through email. Another way to use up my return period. These guys are stubborn... but I am, too. I will NOT give in. I have stopped payment on my credit card. I have complained to the Better Business Bureau. I will contact my state's attorney general. I will contact a lawyer if I have to. I am angry and embarrassed to be a victim of these guys but I will be an example for others to learn from. read full review »