I didn't think it was possible for a company to fail at every stage of the customer service lifecycle until I encountered Hughesnet . Here's my story: 1. Purchased "Elite" service to replace my existing ISP...then found that the Hughesnet service was 1/3 third as fast as my existing service...at over twice the price. 2. When installing my satellite antenna, the installer created a leak in my roof which caused over $600 to fix and Hughesnet claimed no responsibility. 3. Spent over three hours on the phone with... read full review »