I have tried to redeem Charter Points for 3 months I have nearly 50, 000 points and Charter keeps telling me to use my points. Each time I go online the Charter Reward website has no place to go to renew. They say they do but it doesn't exisist. It always takes me back to where I started. I order online all the time and I'm not an idiot. Either their site is not user friendly or this is a scam. I hope it's the first. I am getting ready to go to directtv or report this to Consumer Fraud of CT. Fedup in Connecticut read full review »