I just finished calling Dell to fix a simple shipping problem. Nine transfers and three hours later they could not figure out how to fix it. The facts are as follows. Son bought Dell laptop about 3 years ago while living in CA. Son now living in UT shipped laptop to Dell for repair and gave Dell his UT address for return shipping. Dell sends laptop to CA anyway. Son calls Dell to get it shipped correctly. Since I am not home during the days for pick-up Dell asks that I leave Laptop box out in front of house for between one to three days and... read full review »