Do NOT use Vonage! I'd been a customer with them for 3 years and the service itself was decent but recently found a way to make money off my phone bill and others so I switched to a different provider. I called today to cancel and all was well until I had the following conversation with the the customer service agent: CSR: "Oh, I see you upgraded equipment in November of last year. We'll have to charge you $86 for it." Me: "No, I don't want to keep it. Tell me where to ship it back." CSR: "I'm... read full review »