This company is more concerned with call handle times than customer satisfaction. They have a lot of expectations of you for each call, yet they constantly pressure you to keep the call short. How can you give quality customer service while constantly watching the timer? They are also not too concerned with your schedule. They change your shift whenever they feel like it to whatever they feel like making it, and it's up to you to try to get someone to switch with you ... good luck with that! My training class had over 25 people, and... read full review »