I would like to complain about two things. First, I would like to complain about the Osburn Hybrid-35 Pellet Insert. We had an awful experience with this stove. It was too loud, we had a difficult time getting it to ignite, we had to clean it almost every day to get the stove to start, there was a warning code that kept shutting the stove off, and overall we hated the stove. I would also like to complain about the service we received from the dealer, Lawsons Hearth Store. We complained about the stove right from the start. We kept going... read full review »