We ordered a hd dvr receiver to be installed with direct tv. We only got the hd receiver not the dvr and we did not realize the mistake until the installer had left. We called Direct and they want 283.00 by credit card to send another receiver even though it was their mistake. They said they would then apply credit to the account for this amount but they would not credit the card for this amount. We think we were ripped off what do you think? read full review »