If you are looking for great customer service or you value your loose stones, I would advise to shop elsewhere. Earlier this summer, I sent a rare blue color-change garnet to this store to have set in an engagement ring set that my fiancé and I purchased from them. What I received back, was a chip in my stone and a damaged wedding set from where someone tried to force the stone into a head that it would not fit. I repeatedly asked the store’s manager (his name is Chris) to either replace my stone and fix the ring, or... read full review »