I went through Hell and back trying to get this issue resolved - I had the replacement warranty on a Zen MP3 player, needed to get it serviced -- long story short I spent over 3 hours on the phone and given the runaround ! I stuck it out finally got someone that sounded American on the phone and he told me what to do. On April 15 2010 I sent the unit to be repaired or replaced. It arrived on the 17nth (USP Tracking) Dell never contacted me I contacted them . I was told they had closed my claim because My phone number was out of service-- thi... read full review »