I was at church and noticed that my right Clarks shoe had fallen apart. The sole detached from the top of the shoe as I was ushering. These were my Sunday shoes and occasionally worn. Checked this site and called 800-624-7463 to discuss with the company. They were very helpful and had me choose a replacement pair to ship out free. I offered to send back the defective pair but they declined. Quite remarkable! Will follow up if there are any additional replacement issues. But so far happy with their resolution. read full review »