I purchased inks from them since September of 2009 and I have not yet received my items nor my refund! I have called them countless times I they sad they sent out my order but when they tried to track it the tracking number doesn't exist. After 5 months of calling and complaining they said they will reward me a refund. Weeks pass by and I call again they told me its being process. It is now more then a year I still have not gotten my refund. I still continue to call and complain, but every single time they are conveniently unable to take my calls!! DONT ORDER FROM THEM I've experienced the utmost worst business mannerisms. read full review »