In 2007 I asked them to take my drug addict relative and her BF off my card. Twice they let him/her use the account anyway..in another city. But, on Oct6, 2009 they drafted full payment of the charges from my bank account with my permission to get it over with. It was a bank draft initiated from them. The money is gone from my bank, my bank (Chase)has even furnished me the account number of Citibank account that it went to. Still over 100 calls from Home Depot Citibank...reported to credit agencies, my credit dropped, other credit issuer... read full review »