Apparently, their "sales representatives" can promise you the moon and stars over the phone, and when Direct TV fails to deliver, you're screwed out of what you were promised, and locked into a 2 year contract unless you want to pay the disconnect fees. We purchased Direct TV based on the "Sports Package" offer that you can add to your basic service. Included in that package is the New England Sports Network. We've been unable to to see any of the hockey, baseball or basketball games since we got the system... read full review »