I called the technical support department to ask a question specifically about their netbook computer before I purchase one. The support person could not answer the question (even Costco offered an answer) but wanted me to call another line and pay for the reesponse. It was a general question and not a "fix it" issue. I called the company and asked for someone in Customer Relations. They have no such being. It has been a while since calling a company so large with so little customer service or even concern. I suppose I should take them... read full review »