I am so frustrated with UPS!!! I submitted a claim for damage for a very expensive Elektra Espresso Machine last November. I had the item packed and shipped by my local UPS store to be sent to a specialty shop in NY for cleaning and maintenance. The item arrived there no problem and was serviced and sent back to me. Upon receipt the item was significantly damaged. It was bent over by at least 2 inches. I submitted a claim/complaint with UPS and they came and picked it up. They then sent it back to NY to 1st line equipment (the company that did... read full review »