After being a customer for 5 years, I have finally reached the end of my patience. When I call or receive my bills, all I get is "loyal customer", or "valued customer" etc, the same sales crap. Problem is, my billing keeps increasing. When I complain, I get "oh there was a rate increase" or " oh your discount expired", well I for one am sick of this crap. I cannot use the on demand feature, despite trying two different routers, oh yes, you need a router to use this. Why was I not told before... read full review »