Direct TV screwed me. I was getting a broken signal and no picture at all. I called Direct TV and they sent out a team of two people to check my equipment which I owned. They said I should have an upgrade that was FREE. They had me request authorization by phone; while, they were there. The woman said the upgrade was FREE. Upgrade was done and I purchased equipment protection insurance and got HD capability. When I got my bill, I was shocked. They replaced my Direct TV purchased equipment and had... read full review »