I cancelled my internet service because the cable internet was operating as one way only (outbound) with no inbound data so the internet could never connect. A year later I still do not have a refund for the pro-rated difference of my overpayment. A measely $14.76. The third Customer Service representative I spoke with in a year's time was very nice and professional however, when I requested the timeframe for my refund in writing he was unable to comply...he told me he was not allowed (I pressed him to even write me sticky note). So, he... read full review »