I HAVE BEEN TRYING FOR MONTHS TO PURCHASE A REPLACEMENT PART FOR MY CHOCOLATE FOUNTAIN. ALTHOUGH THE VOICE PROMPTS SEEM TO GO TO PEOPLE, I DON'T THINK ANYONE ACTUALLY WORKS THERE - I HAVE CALLED DOZENS OF TIMES AND NEVER GOTTEN A PERSON ON THE PHONE. LEFT MESSAGE - NEVER GOT A CALL BACK. SENT E-MAILS - NEVER GOT A RESPONSE. I THOUGHT MAYBE THEY WEREN'T ACTUALLY DOING BUSINESS ANYMORE, BUT THEY SEEM TO BE STILL SELLING THEIR PRODUCTS - TOO BAD I'LL NEVER BUY ONE AGAIN. read full review »