I was recently a victim of ID theft, and needed to change my AMEX chard just a day before an overseas trip. Amex arranged to have the card delivered to me today (Saturday), assuring me they were using UPS and that delivery would not be an issue, even if I was not home to collect the package (either being left in a delivery area near my door or with my competent building manager. UPS not only botched the delivery, they did not leave a message, did not fill the missed delivery form completely and gave me all kinds of inaccurate information on... read full review »