Bought a brand new Hard drive for a laptop with a start up disk. They never sent the startup disk so I had to call back. Then I got an email stating that if I did not send the old hard drive back I would be charged for it. Contacted a case manager who told me it would be taken care of an it was just a error that I got that email. Two weeks later they charged me again for the same hard drive I had already bought. Called my case manager again and he again said it would be taken care of but would take 5 t0 7 business days to get my money back... read full review »