I took time off work today to wait for a parcel I had ordered last week and I was tracking it online to make sure it would actually arrive. The status was set to "Out for Delivery" this morning so things were looking good. As it neared 5pm, after a day of waiting at home for it to arrive, I called them as the status had changed and it was now "In Transit" despite no communication, a knock on the door or a redelivery slip. There was a note saying there had been an "Exception" next to the tracking number. I spoke to a... read full review »