I would never allow them to change the air freshener hanging from the rearview let alone allowing them to try and do any real work. They gambled on a resolution, it failed, they lost, they kept my money and after 9 months still have my car. Therefore, I lost. News flash - fixing the damage does not always fix the problem. Most people expect that the problem be fixed. Consumers generally do not care about the damage only a satisfactory resolution. If I had a flat tire, putting more air in might solve the issue - but only until... read full review »