Recently, my WindStream modem stopped working and a serviceman came out to repair it. This was the same serviceman who originally installed it. After checking the modem, he told me that this particular modem was an old model and he described it as 'junk.' He was very friendly and helpful, and installed the new modem quickly. This newer model worked fine and I had no problems with it. Later on I noticed that my bill was much higher than it should have been. I wondered what was going on, so I called WindStream and asked a... read full review »